Before 30 Days – Full Refund
If not completely satisfied with your Polarn O. Pyret purchase, you can return merchandise for up to 30 days from date of purchase. Returns made within 30 days of original purchase receive a full credit back to the original form of payment. All items must be returned in unworn, unwashed condition with original tags in place.
Items purchased from our Outlet or Overstock categories (ending in $0.98) are not eligible for return nor are items purchased at Sample Sale events, either at our stores or offsite venues.
If the returned item brings the total order value under the amount required for free shipping, the shipping charge will be subtracted from the return. Shipping charges will also be deducted for Stripey the Truck items that are returned if it brings the order value under $50. Gift wrap charges are non-refundable. No price adjustments on previous purchases.
If a return of merchandise or gift items are made without an original receipt or packing invoice, merchandise credit will be issued at the lowest selling price of the given item(s) as long as the items are still live in our inventory system.
The amount of the merchandise credit you are eligible to receive will be communicated to you via the email we have on file for your account.
Please enclose your return with a copy of your packing list enclosed along with the reason for the return. Returns should be made in the smallest packaging possible to accommodate the item for efficiency and conservation reasons.
We cannot be responsible for packages that do not arrive for return, so we highly recommend you insure your return for the full value of the purchase as well as make sure you have a tracking number.
If an item is defective or you received an incorrect item, please Email us or call us at 1-877-POP-KID1 or 1-877-767-5431.
Returns after 30 Days – Merchandise Credit
If you return an item after 30 days from the date of purchase, a merchandise credit will be issued to your account at the current selling price. All items must be returned in unworn, unwashed condition with original tags attached.
Returns after 60 Days
We will not be able to process any type of return after 60 days. Please ensure that if you would like to make a return that you do so within the available 60 day window. All items must be returned in unworn, unwashed condition with original tags attached.
Return Labels Available
Return labels are available for a nominal fee of $7.25 and can be e-mailed to you. Please contact us at firstname.lastname@example.org or via CHAT to find out more information regarding this service and to determine if the item(s) you want to return is/are eligible. If you prefer to send your return back at your own expense, please contact us for a Return Merchandise Authorization at email@example.com. Canadian orders are not eligible for return labels.