null

Frequently Asked Questions

Shopping Online

Why should I create a Customer Account at Polarn O. Pyret?  

When you create a Customer Account at Polarn O. Pyret you’ll be able to save and share the items you add in our Wishlist accounts, perfect for baby showers and sending to grandparents! Also save items in your cart for up to 30 days, and automatically be enrolled in our online loyalty program where you accrue PO.P+ points towards rewards with every purchase.

I forgot my password/username - can you help me? 

If you forgot your password, just click the “Forgot Password” link and we will send you an automated email with information on how to reset your password. A forgotten username can be retrieved directly via email. If you are not receiving the automated email, try checking your Spam folders.
If you have ever opted out of our email marketing campaigns in the past, please call customer service to assist you in retrieving your username and password information.

Can I use my online PO.P+ Points in-store? 

Unfortunately, not at this time. Online PO.P+ loyalty points can only be accrued and redeemed thru online purchases and activities. Our stores do have their own PO.P+ loyalty programs in which in-store purchases will accrue points towards redeemable rewards. PO.P in-store teams can assist you in setting up your in-store PO.P+ membership, as well as notify you when you have a reward available! Point accrual calculations remain the same for both online and in-store programs. If you have in-store points that you would like to use towards an online purchase, please contact customer service for assistance at customerservice@polarnopyretusa.com or by calling 1-877-POP-KID1.

How do I enter Thred Up credit, electronic gift certificates, or gift cards for payment? 

If you have PO.P Shopping credit from thredUP, we will be happy to apply that amount to your order after you place it and adjust your balance due accordingly. Just place a note in the comments box at checkout with the value of your thredUP PO.P credit and associated code & we will take care of it from there. You will receive an adjusted order confirmation email once we apply your thredUP PO.P credit. We never actually charge your credit card till the order ships from our warehouse. Until the order ships there is only a pending authorization on the card. If you would like to make a purchase online with a physical gift card, please call Customer Service for assistance at 1-800-POP-KID1, Monday through Friday from 9am – 5pm and Saturdays 9am – 3pm.

How do I add gift wrap and what are the different options for? 

Gift wrap can always be added simply by clicking ‘Add a Gift Wrapping’ under each product listed in Shopping Cart. There are three options you may select from. The Gift Box is $5.95 and include a hand wrapped and written Classic Stripe box and card, with embossed tissue paper, ribbon, and a fun sticker. You may add more than one box to your order, but make sure to write your personal note and specific instructions for multiple gift boxes in the Comment Box on the Checkout page.

The Do It Yourself Gift Bag Kit is $2.95. This includes a Classic Stripe bag, card, and embossed tissue paper and fun sticker flat packed with your order, making it easy to wrap and give the minute it is at your doorstep.

The Enclosure Gift Tag is a hand-written tag included in any gift delivery, free of charge. Leave your note in the Comment box at Checkout, and Polarn O. Pyret will provide this complimentary service with your gift.

Can I order online and pick up in a store? 

We do not currently offer a pick-up in store service. Our stores will process send-sales but you need to contact your local store directly. To find our store contact info, please click here: https://www.polarnopyretusa.com/store-locations/

Do you ship internationally? 

At the moment, we ship to the 50 US States and territories. We also ship to Canada from the U.S. Website. Shipping to Canada is a flat rate of $29 and free shipping offers and promotions do not apply to Canadian orders. Polarn O. Pyret also has stores in a few other countries – you can find a list of those stores here.

What payment methods can I use if I live outside of the United States & Canada?  

We accept:
• Visa, Mastercard, Discover, and American Express
• Apple Pay
• Polarn O. Pyret US store credit

When making a purchase with an International account, Debit Cards cannot be accepted through our systems. Please only use a Credit Card and make sure your Billing Address and Name are the same as what is on record with your Credit Card provider.

Orders are subject to verification and acceptance before shipping. Credit cards will be charged when the items are shipped.

The item I want is sold out. How will I know if it is on back order?  

We generally do no reorder items once they sell out except for PO.P Originals. If we do have any backorders coming in for an item, it will be specified in the item description. If you can’t locate the item you’re looking for on our website, try one of our retail stores.

Can I cancel or edit my order once it's been placed? 

We work quickly to ensure you receive your order promptly. Our systems are fully automated, which means that after you place your order it is sent to our warehouse to be packed and shipped. Although this is great news when you’re waiting for your order to arrive, it unfortunately means that we can’t add, change or cancel orders once they’ve been placed. If you any questions, please call us at 1-800-POP-KID1, Monday through Friday from 9am – 5pm and Saturdays 9am – 3pm.

What is your return policy for Outlet or Overstock items? 

All Outlet, or Overstock items are final sale and are not eligible for return. No price adjustments are made on previous purchases. Sales items if returned within 30 days, are eligible for full refund. Please visit the Returns Policy Page for further guidance.

I have a question for one of the stores, whom should I call? 

The stores are always very busy assisting customers on the floor. Please feel free to contact Customer Service at 1-800-POP-KID1 or email us anytime at customerservice@polarnopyretusa.com. Luckily, all Polarn O. Pyret US stores and e-commerce departments have the same systems, so Customer Service would be glad to assist you with any issue or questions pertaining a store purchased item or store inquiry.

Garment Quality

How can you guarantee that merino wool products are mulesing free? 

Animal welfare is important to Polarn O. Pyret and it does not accept the mistreatment of animals. We distance ourselves from mulesing and only buy from suppliers that guarantee mulesing-free merino wool.

Will my Polarn O. Pyret garment shrink? 

Polarn O. Pyret accept a shrinkage of up to 3% for woven garments and 5% for knits/ jerseys. To avoid shrinkage, consider line drying, and certain items might need ironing after washes, to regain their original shape and fit. If needed, this will always be mentioned on the care label.

Is my outerwear jacket from Polarn O. Pyret waterproof? 

Polarn O. Pyret has three levels of functional garments with water repellent properties. Information will be found on the label and product detail page online. If you need more guidance we are always here to help! We love talking about our outerwear!
Waterproof: The fabric is waterproof (>2000mm H₂O) and has sealed seams. Suitable for heavy rain conditions.
Water resistant: The fabric is waterproof (>1500mm H₂O) and has folded seams. Suitable for rainy or snowy conditions.
Water repellent: The fabric's surface has been treated to repel water. Suitable for light rain.

What does USPF 50 for Swimwear mean? 

UPF stands for Ultraviolet Protection Factor and is used to communicate the level of protection garments provide. Clothes with UPF 50+ block out 97.5% of UVA and UVB rays. This is approximately 5 times higher protection than that provided by a normal cotton T-shirt. At Polarn O. Pyret we reach the UPF 50 level through fabric without additional chemicals.

What if my question is not answered here? 

Please check the other sections in our help pages to see if your question is answered there. You are always welcome to call us at 1-800-POP-KID1, or CHAT with us live online. You can also email us anytime at customerservice@polarnopyretusa.com.